Description of the project:

Tier 2 remote support of Russian IT company specializing in development and implementation of e-solutions for data exchange. 24/7 troubleshooting of existent hardware-software complex that is used for exchange of legally valid documents and EDI (Electronic Data Interchange)-documents. Response time: 15 minutes

Achieved results:

• Steady monitoring of sending/receiving of documents via executing different quires
  in database (MS SQL);
• Monitoring of customer`s services availability;
• Processing of incidents from Customer`s Clients at nighttime (email, phone);
• Errors recovery in the process of document flow;
• Monitoring and failure recovery of services realized document flow: FTP, Mail, Web,
  SFTP;
• Introduction of amendments to SQL database in accordance with Customer`s
  requirements;
• Processing of incidents from a 1st line of support.

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Project details:

• • • Region: Russia
    • Client: Cislink
    • Industry: IT
    • Lifetime: 48+ months

Technologies: