Description of the project:

Tier 3 remote support of Danish IT company specializing in Telecommunications, Hosting services, Service & Support, IP Connection-platforms, Internet & VPN, Monitoring. Troubleshooting of existent Microsoft-based infrastructure products.
Response time: 30 minutes

• Assisting IT department in Tier 3 issue troubleshooting;
• Administration, configuration and optimization of customer’s IT;
• Infrastructure, solving sudden and critical incidents;
• Giving expert advice to the customer IT team;
• Extending customers Exchange organization;
• Configuration of Active Director, Hyper-V, Citrix Xen.

Achieved results

• Exchange 2010 Failover DAG setup;
• E-mail domain successfully transferred to the new hosting;
• Organization certificates reconfiguration;
• Replication between Domain Controllers configured correctly;

As a result of such engagement, service offerings of the Company are expending, attracting more clients and expanding business influence.

Need a similar

Project details:

• Region: Denmark
• Client: under NDA
• Industry: Hosting Provider
• Lifetime: 12+ months

Technologies: