Case Studies

Verna has designed and implemented dozens of complex IT projects for companies of any size and business areas

24/7 REMOTE TIER 2 SUPPORT

Server & Storage / Service desk / Software solutions

Tier 2 remote support of Russian IT company specializing in development and implementation of e-solutions for data exchange.24/7 troubleshooting of existent hardware-software complex that is used for exchange of legally valid documents and EDI (Electronic Data Interchange)-documents.

NETWORK SECURITY CONSULTANCY BASED ON CISCO ISE

IT security services / Pay-as-you-go support / Server & Storage

Consultancy on implementing single policy of information security at all levels of network access: The organization of a unified control point and ensuring monitoring of processes of connection in a network; Identification of all types of the connected devices in a network by various criteria; Ensuring full life cycle of guest access;

REMOTE SYSTEM ADMINISTRATION

IT security services / Pay-as-you-go support / Server & Storage

Providing remote Tier 3 support for international engineer- ing company with offices in Denmark. Lithuania and Australia: Local Windows 2012 Domain infrastructure administration

REMOTE TIER 3 SUPPORT

Remote IT support / Server & Storage / Virtualization

Tier 3 remote support of Danish IT company specializing in Telecommunications, Hosting services, Service & Support, IP Connection-platforms, Internet & VPN, Monitoring. Troubleshooting of existent Microsoft-based infrastructure products.

EXPANSION OF CISCO UCS INFRASTRUCTURE

Server & Storage / Virtualization

Existing Cisco UCS infrastructure expansion via adding new Blade servers, ESXi hosts and Cisco UCS FW update: Initial setup and installation of 3 x M4 Blade servers, WWPN zoning, LUN SAN Boot and Service policies editing to install new FW version.

TIER 1 CUSTOMER SUPPORT

Server & Storage / Service desk

Provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. Receiving customer trouble tickets electronically via ZoHo CRM system and contact with customers,

EXPANDING EXISTING HELPDESK-TIER 1-2 SUPPORT TEAM

Networking / Server & Storage / Service desk / Software solutions / Virtualization

Providing Tier 1-2 technical support via phone, email and web portal (mostly by phone): Assisting with IT Support of MS Server. Exchange. vCenter and general networking tasks during Mon-Fri 9am-18pm accordingto the UK time zone.

Migration of Magento App to AWS

Cloud solutions / Software solutions

The migration of Magento 1.9 application to Amazon Web Services cloud environment: Initial AWS setup (network, certificate import, etc) Database installation and migration Magento app migration

MIGRATION OF 700+ MAILBOXES TO EXCHANGE ONLINE

Cloud solutions / Server & Storage

The migration of 560 mailboxes with keeping the folder structure, calendars and attachments from Microsoft Exchange 2007: Implementing Azure AD, Installing and configuring Azure AD with Office 365, Deployment of two additional Windows Servers 2012 R2 on the client’s site.

REMOTE ON-GOING TIER 3 SUPPORT SHAREPOINT INFRASTRUCTURE

Remote IT support / Server & Storage

Support and maintenance of 3 SharePoint farms for a large international financial company headquartered in New York with 1000 employees. The project has started as investigation of SharePoint 2010 failing instances and evolved into an ongoing support contract due to our proven experience in resolving complex questions, related to the different aspects of IT-infrastructure