Description of the project:
- Provide technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions;
- Receiving customer trouble tickets electronically via ZoHo CRM system and contact with customers;
- Resolve issues;
- Replicate more complicated issues to vendors;
- Provide status to customers;
- Document problems and resolutions;
- Monitoring the network via Nagios.
- Deliver service and support to end-users, via remote connection or over the Internet;
- Phone calls to resolve technical support issues;
- Troubleshooting VoIP issues utilizing packet capture tools and VoIP server logs;
- Work in conjunction with 2nd & 3rd tier support specialist.
Time availability: Mon-Fri, 9 pm – 4 pm EST time. Time to response: 30 min.
- Region: USA
- Client: Voice One
- Industry: IT
- Lifetime: 6+ months
IT SERVICES AND SOLUTIONS
COMPLETED IT PROJECTS